Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and enjoyable gaming environment. When you create an account or make use of our services, we may ask for details such as your full name, date of birth, residential address, email address, telephone number and payment information. This helps us verify your identity, process transactions and meet our legal obligations.

In addition to the details you provide directly, our systems automatically gather certain technical information. This includes your IP address, browser type, device specifications, operating system, and data about how you interact with our website, such as the pages you visit and the time spent on them. We may also receive information from third-party providers when you log in through external services or when you engage with our marketing campaigns.

How We Use Your Information

The information we collect is used to deliver, maintain and improve our gaming services. This includes managing your player account, processing deposits and withdrawals, offering customer support, and ensuring compliance with licensing and regulatory requirements. We also use the data to prevent and detect fraud, money laundering and other unlawful activities.

Where you have given us consent, we may send you personalised offers, bonuses, newsletters and updates about new games or features that may interest you. You can change your marketing preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share it with carefully selected partners who help us operate our platform. These include payment processors, identity verification services, customer relationship management providers, and professional advisers who are all bound by strict confidentiality obligations.

We may also disclose your information where required by law, court order, or regulatory authority, or to protect the rights, property and safety of Lolajack Casino, our players and the public. In the unlikely event of a business sale or merger, your information may be transferred as part of that process, with appropriate safeguards in place.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site performance and deliver relevant content. Some cookies are essential for the website to function properly, while others help us understand how players use our services so we can make improvements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the site. We regularly review our use of these technologies to ensure they remain necessary and proportionate.

Data Security

We take the protection of your personal information seriously and use a range of industry-standard security measures. These include encryption technology for sensitive data, secure servers, access controls, and regular security audits. While no system is completely impenetrable, we work continuously to maintain a high level of protection for the information you entrust to us.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data in certain circumstances. You may also object to particular types of processing or withdraw consent where it has been given. To exercise any of these rights, simply contact our customer support team with your request. We will respond within a reasonable timeframe and in accordance with applicable laws.

Retention of Information

We keep your personal information only for as long as it is needed to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once it is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team through the channels provided on our website. We are here to help and committed to resolving any issues promptly and fairly.